FAQ

Here are answers to some of the most common questions asked by our clients

  • Who is ActivFX?

    ActivFX is a leading CFD brokerage firm that gives access to over 400 tradable financial assets that include: Forex, Stocks, Commodities, Indices, Cryptocurrencies, as well as exclusive Bundles ETFs.

  • You can open either a demo or real trading account. A demo account allows you to trade the markets with virtual funds, so no monetary risk is involved. With a real account, you get to trade the markets with real money, for real profits. There is a selection of real money accounts to choose from, depending on your needs. See the Accounts page for more information.

  • You can start practice trading with on a demo account as soon as you complete the account opening process. As for a real account, you will have to make a successful deposit before placing a trade.

  • You need to a legal adult (18 years and above) and live in any jurisdiction where ActivFX provides its services. Make sure to provide accurate registration information as you will need to complete the KYC verification process.

  • Simply click on the Signup button on the ActivFX website and choose whether you want a demo or real account.

  • Yes, you can. Simply contact the support team with this request and you will be assisted.

  • The minimum deposit requirement for a ActivFX real account is $250. Bear mind that different real money account types require different minimum deposits to activate them to get the benefits.

  • You have the choice of setting up your account in USD, GBP, or EUR.

  • Yes, however, you will need to contact support to assist you with this.

  • No. ActivFX does not offer its services to residents of the USA.

  • Yes, you can. Please contact support for advice on MAM/PAMM accounts, and decide which option is suitable for you and your clients.

  • How can I deposit/withdraw funds?

    ActivFX supports a variety of safe, secure, and convenient payment methods. You can fund or withdraw your money using Bank Transfer, Credit/Debit cards, as well as several other popular eWallet options.

  • No, ActivFX does not charge any fees for deposit/withdrawals. However, you may have to verify with your payment service provider in case there are any associated fees when you send or receive funds from ActivFX.

  • You can only hold a balance in your ActivFX account in USD, EUR, or GBP. Depositing with a currency other than your base currency will be converted using live exchange rates, with no extra fees applied.

  • ActivFX processes all deposits instantly, and you can start trading as soon as you finish making a deposit. However, if you use Bank Transfer, you may have to wait between 2-5 business days for the funds to reflect in your ActivFX account balance.

  • ActivFX processes withdrawals only for verified accounts. If you have a verified account, simply go to your dashboard, and submit your withdrawal request. We process all withdrawal requests within 24 hours, with the funds thereafter available to you depending on your payment method.

  • ActivFX is bound by international anti-money laundering procedures owing to its status as a financial services provider. To verify your account, you will need to submit copies of documents that show proof of your identity as well as your residential address. For identity verification, you can submit a copy of your ID card, Driver’s License, or Passport. For address verification, you can submit a recently dated copy of a document such as a utility bill, bank/credit card statement, or a local authority bill that displays your full name as well as residential details.

  • Yes. You have full rights to any money that is in your ActivFX trading account, and you can choose to withdraw part or all of it. In case you have open positions, we advise that you close them or withdraw an amount that will not interfere with the margin requirements of the open positions.

  • Which trading platform will I use?

    ActivFX utilises the Margin Trader Pro platform. The platform is very advanced and professional, but also user-friendly.

  • The ActivFX trading platform is completely web-based. There is no download or installation required. Simply log in and start trading.

  • Yes, you can. The platform is optimized for mobile trading.

  • There are numerous charting tools and resources including technical analysis indicators and an Economic Calendar.

  • Simply scroll on the assets section and click on your favourite asset(s). You can then check the ‘star’ icon on the asset, and it will now be available in your Watchlist area.

  • You can trade over 400 instruments that include: Forex, Stocks, Commodities, Indices, Cryptocurrencies, and Bundles.

  • No, you do not. All your positions will remain active whether you are online or offline. This also applies to all other orders such as: stop losses, take profit, or any other pending orders.

  • You can apply any strategy that you wish at ActivFX without any restrictions at all.

  • Your ActivFX account will always be active 24/7/365. However, depending on the assets you are trading, there may be limited options at different times. For instance, US stocks can be traded during US market hours, whereas cryptocurrencies are available for trading 24/7.

  • Yes. Depending on your account type, you can trade with leverage of up to 1:400